Privacy Policy

Last updated: 2026-10-29

Data We Collect

Identity and contact: name, phone number, email.

Medical data: health information you provide to deliver nursing services.

Location: approximate/precise location to provide nearby services and track orders while using the app and during an active order.

Media: images and audio files you send in chats.

Financial data: wallet transactions, payment method, the wallet number used to send or receive funds, and the transfer receipt when you top up or receive earnings.

Usage and device data: sign-in logs and device information for security and service improvement.

Location and Maps

The app does not send your coordinates directly to public map services. Location and address lookups are processed by the Xevia server, and coordinates are rounded to four decimal places (about 11 metres) before being sent to the geocoding service.

Maps are rendered with OpenFreeMap, which receives map-tile requests only and no account data. We do not use any external IP-geolocation service; if no approximate city can be derived from network headers, you are asked to pick a location manually.

A nurse's location is sent in the background only while the nurse is on duty (available) or has an active order, and stops when the shift ends or the order is completed.

Purposes of Processing

We use your data to create and manage your account, deliver nursing services and connect you with providers, process orders and payments, send notifications, provide support, moderate content, and comply with legal obligations.

Legal Basis and Consent

We process your data based on your explicit consent given at registration and when granting location permission. You can withdraw consent or change permissions at any time via device settings or within the app.

Data Sharing

We may share your data with nursing providers to fulfil the order, with technical service providers (hosting, payment) under confidentiality agreements, with the map provider OpenFreeMap solely to load map tiles, and with authorities where legally required.

We do not sell your personal data, and we do not share medical data with advertisers.

User-Generated Content

The app allows posts, comments and messages. Abusive, misleading, unlawful or medically misleading content is prohibited.

You can report any post, comment, message or user from the options menu and block a user immediately. We review reports within 24 hours, remove violating content and suspend repeat-offender accounts. Blocking hides content and prevents contact in both directions.

Advertising

The app may show third-party ads, clearly labelled “Ad”. We do not share your medical data or phone number with advertisers, and we do not target ads based on your health condition. Opening an ad link is subject to the advertiser’s privacy policy.

Data Retention

We retain your data as long as your account is active or as needed to provide the service and comply with the law. When you delete your account, your personal data is deleted or anonymised as permitted by law.

Account Deletion

You can permanently delete your account in the app via Profile → Delete Account (email confirmation), or at https://www.xeviamed.com/delete-account.php.

Your personal data and associated media are deleted, except transaction records we are legally required to retain.

Your Rights

You have the right to access, correct, update and delete your data, withdraw consent, and object to certain processing. You can exercise these rights in the app or by contacting us.

Data Security

We apply appropriate technical and organisational measures (transport encryption, server-certificate pinning, access controls, protection of private media) to safeguard your data against unauthorised access.

Children’s Privacy

This app is not intended for children under 18, and we do not knowingly collect their data.

Changes to this Policy

We may update this policy from time to time and will notify you of any material changes within the app.

Contact

For any privacy-related inquiry, email [email protected] or use the Support section in the app.